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Shipping and Delivery Policy for Padel is Life

Table of Contents 

  1. Introduction
  2. Free Shipping for Orders Over R850
  3. Delivery Timeframes
  4. Delivery Address
  5. Alternative Delivery Methods
  6. Delivery Rates
  7. Delivery Verification and Receipt
  8. Insurance
  9. Handling Damaged Parcels
  10. Right to Refuse Service 
  1. Introduction 

Welcome to Padel is Life! Our Shipping and Delivery Policy outlines important information about how we handle the shipment of goods purchased from our online store. If you have any inquiries or require assistance related to deliveries, please feel free to contact us on info@padelislife.co.za. 

  1. Free Shipping for Orders Over R850 

We’re pleased to offer complimentary shipping for orders exceeding R850, making it even more convenient for you to enjoy your padel equipment. 

  1. Delivery Timeframes 

We understand the significance of timely delivery. Here’s what you need to know about our delivery timeframes: 

  • Central Areas: We strive to deliver your orders within 3 – 5 working days in central areas. Please note that delivery times may be slightly extended during Public Holidays and Black Friday events.
  • Outlying Areas: For outlying areas, we collaborate with regional third-party couriers. While we make every effort to expedite delivery, service to these areas may take a few additional days. 

Please bear in mind that these delivery times are approximate estimates. Although we endeavour to meet our delivery targets, unforeseen factors beyond our control can occasionally lead to delays. 

  1. Delivery Address 

We can only deliver products to physical addresses within the borders of the Republic of South Africa. 

Once you’ve confirmed your delivery address and received order confirmation, we regret that we cannot accept changes to the specified address and/or delivery option. 

  1. Alternative Delivery Methods 

In certain circumstances, we may need to explore alternative delivery methods and timelines. This usually occurs when the delivery address is remote or when delivery becomes unfeasible. We reserve the right to contact customers in such situations to discuss the most suitable solution. 

  1. Delivery Rates 

Our standard delivery rate is R125. 

  1. Delivery Verification and Receipt 

To ensure the secure delivery of your purchase, please be aware of the following procedures: 

  • The carrier will deliver the parcel solely to the specified address and to the person indicated on the delivery notes of the order as authorized to receive the parcel.
  • The recipient will be asked to sign the waybill, confirming that the parcel has been received undamaged and in good condition.
  • Proof of ID may be requested to verify the authenticity of the purchaser. 
  1. Insurance 

Once a purchase has been concluded, the parcel has been prepared and collected by the courier, the goods belong to the customer. Thus the onus lies on the customer to ensure that there is sufficient cover for the extremely rare event that the courier is robbed, the parcel is lost or damaged during delivery etc. The courier company has insurance for goods for this purpose of up to R1000 as part of the delivery fee, but any loss over this is not covered. 

During the checkout process on the online store, you will find a section that you can opt for additional insurance to cover the full cost of the contents for delivery at a cost of 2% of the total purchase price. Should you wish to take this offer up then please do so during the checkout process. 

  1. Handling Damaged Parcels 

In the rare event that goods inside a parcel arrive damaged, we have specific procedures in place: 

  • The recipient can check the parcel for breakages, damages, or missing items in front of the courier. Any issues should be noted on the courier’s waybill (delivery documentation), with both parties (courier and recipient) co-signing to acknowledge the situation.
  • If the recipient chooses to accept the damaged parcel, the waybill will reflect that a damaged parcel was received and accepted, with both parties co-signing.
  • Alternatively, if the recipient decides not to accept the parcel due to damages, they can send it back, indicating the reasons for the return on the waybill. Both parties will need to co-sign against this indication. 

For further information on our return and refund procedures, please refer to our Refunds Policy. 

  1. Right to Refuse Service 

At Padel is Life, we reserve the right to refuse service, cancel orders, and terminate accounts at our company’s discretion. We take this step only when necessary to uphold the integrity of our services and protect the interests of our valued customers. 

If you have any concerns or questions regarding our Shipping and Delivery Policy, please don’t hesitate to contact us. We are here to ensure a seamless and enjoyable shopping experience for all padel enthusiasts.